1. Introduction

Welcome to exSplain ("us", "we", or "our"). This Privacy Policy explains how we collect, use, and protect your information when you use our email filtering service. By using exSplain, you agree to the collection and use of information in accordance with this policy.

2. Information Collection and Processing

Our service processes emails sent to your exSplain email address. Here's what you need to know:

• We process emails through artificial intelligence services (including OpenAI) to filter and neutralize potentially harmful content
• Original emails are not permanently stored on our servers
• We maintain only essential metadata required for service operation
• Email content is transmitted securely to AI services for processing

3. Third-Party AI Services

We use OpenAI and similar services to process email content. While we do not store the content, these services may process and temporarily retain information according to their privacy policies. We carefully select providers that maintain high security and privacy standards.

4. Data We Collect

• Email addresses for routing and filtering
• Account information (name, billing details)
• Service usage data and metrics
• Custom filtering instructions you provide

5. How We Use Your Information

We use your information to:

• Provide email filtering services
• Process payments and maintain your account
• Improve our filtering algorithms
• Communicate service updates

6. Data Retention

We retain account information while your account is active. Email content is processed in real-time and not permanently stored. You can request account deletion at any time.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Export your data

8. Data Protection Mechanisms

We implement robust security measures to protect your sensitive data:

• Security procedures are in place to protect the confidentiality of your data, including regular security audits and vulnerability assessments
• We use encryption to protect your information during transmission and storage
• Secure, access-controlled data storage with industry-standard encryption
• Strict access controls limiting employee access to personal data
• Data minimization practices to limit collection of sensitive information
• Automated data purging when no longer needed for service provision
• Secure authentication mechanisms to prevent unauthorized access

9. Google Workspace API Data Usage

When you connect exSplain to your Google Workspace account:

• We do not use data obtained through Google Workspace APIs to develop, improve, or train generalized AI and/or ML models
• Data accessed through Google Workspace APIs is used solely for providing the specific services you've requested
• We process this data in accordance with Google API Services User Data Policy
• We only request the minimum necessary permissions required to deliver our service

10. Changes to Privacy Policy

We may update this policy occasionally. We'll notify you of significant changes via email.

11. Contact Us

For privacy concerns, contact us at [email protected]